FAQ

Hours of Operation:

Freundly Designs is open Monday-Friday from 9am- 5pm CST However orders on the site can be placed 24/7. Please allow 24-48 hours for email inquiries. Emails received after 2 pm CST on Friday thru Sunday will be responded to on Monday, or the next business day. Not only am I a small shop owner, but I am also a wife and mama to two little boys handling all of life's daily adventures. 

Turn-Around Time:

Please allow up to 1-2 weeks processing + shipping (3-5 business days) for in-stock items to arrive at your doorstep. Orders are processed in the order they are received. 

Returns:

Due to the custom made to order nature of each top, we do not accept returns at this time.

 

Shipping:

Once shipped, Freundly Designs is not responsible for any lost, damaged, or stolen packages. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout. Receiving a shipment notification does not mean your order has been shipped, but that the label has been created. Please contact your local post office regarding any issues after the order has been shipped. Any lost or damaged packages are up to the buyer/customer to file a claim with USPS. 

International Shipping:

Sorry at this time, we do not ship worldwide. 

 

Shipping Changes:

Please make sure your shipping address is accurate before completing the checkout process. If for some reason your shipping information is inaccurate, all changes must be emailed to FreundlyDesigns@gmail.com within 30 minutes of purchase with the email subject "Shipping Address Change (Order Name + Number)".

Order Changes:

Please make sure to verify all items being purchased before checkout. Once your order is placed, all sales are final and no changes/combining orders/cancellations can be made.

Inquiries:

Freundly Design is very active on Facebook & Instagram, however we may miss a question or inquiry. Please make sure to email us at FreundlyDesigns@gmail.com with any collaboration, wholesale, or order questions. PLEASE include your order number if inquiring about an order placed. We will get back with you as soon as possible, typically 24-48 hours after receipt. Keep in mind that emails over the weekend may be responded to on our next business day, Monday.